Terms and Conditions of Sale
SAS Domaine de Brocfontaine — 36 rue Saint-Fiacre, 27930 Brosville, Normandy, France. Version in force in 2026. The French version, which prevails in case of dispute, is available here.
1. Scope
These terms and conditions apply to all services provided by Domaine de Brocfontaine: vegan cooking and pastry classes, accommodation (guest rooms, cottages, guest table), outdoor rentals for events, and guided culinary tours (markets, producers, farmers).
2. Booking and payment
Bookings are confirmed only after full payment or deposit payment as per written agreement. Acceptance of these terms is implied upon booking. Accepted payment methods: credit card and bank transfer. Long programs may be paid in 1 to 4 installments by written agreement.
3. Pricing
Prices are those in effect at the time of order. Domaine de Brocfontaine reserves the right to change prices at any time but will always charge the price indicated at the time of booking.
4. Right of withdrawal
Under Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to dated services.
5. Cancellation and refund policy
Cooking and pastry classes
- Cancellation more than 30 days before: one-time rescheduling possible within 12 months.
- Cancellation less than 30 days before: no refund or rescheduling.
- No-show: full payment due.
- Installment payment: full amount due if cancellation is late.
Accommodation
- Cancellation more than 30 days before: 70% refund or rescheduling.
- Cancellation 15 to 30 days before: 30% refund.
- Cancellation less than 15 days before or no-show: no refund.
Outdoor space rental
- Cancellation more than 60 days before: 50% refund or credit valid for 12 months.
- Cancellation less than 60 days before: no refund.
- Force majeure: credit offered.
Guided culinary tours
- Cancellation more than 21 days before: 70% refund or rescheduling.
- Cancellation 8 to 21 days before: 30% refund.
- Cancellation less than 8 days before or no-show: no refund.
- Partner cancellation policies may apply.
6. Cancellation by Domaine de Brocfontaine
In case of force majeure or exceptional event, Domaine de Brocfontaine may offer rescheduling, a 12-month credit, or a full refund.
7. Unforeseeable circumstances
In the event of cancellation, a credit note or rescheduling will be offered as the primary solution. However, should a declared armed conflict render travel impossible, a full refund will be granted.
8. Personal data
Data is collected through enquiries, newsletter subscriptions or mandatory booking forms. Retention: 5 years for the newsletter, 3 years for bookings. No transfer to third parties. You have the right to access, rectify or erase your personal data (French Data Protection Law and GDPR) by writing to contact@domainedebrocfontaine.fr. Disputes may be brought before the CNIL (www.cnil.fr).
9. Transaction archiving
Order forms and invoices are archived securely and serve as legal proof in case of dispute.
10. Acceptance of terms
The client acknowledges the pricing and payment terms and agrees to abide by them.
11. Photographs
Site photographs are for illustration purposes only and are non-contractual.
12. Recipe modifications
Recipes may be changed depending on the availability of fresh products, while maintaining the learning objectives of the programme.
13. Group bookings
For group bookings of 5 or more people, please contact us by e-mail for a personalised quote.
14. Gift cards
- Valid for 1 year from the purchase date.
- Multiple cards may be combined for a single purchase; top-ups possible by other accepted payment methods.
- Not redeemable for cash.
- Use implies acceptance of these terms.
15. Intellectual property
The website domainedebrocfontaine.fr and all its content are protected by intellectual property law. Any total or partial reproduction is prohibited without prior written authorisation.
16. Mediation and jurisdiction
In case of dispute, mediation can be sought through CNPM Médiation Consommation. Jurisdiction: the courts of Évreux. French law applies.